Well it's the end of the semester and that means, end of the 404 blogs. This semester we discussed social networking, social capitalsm (whuffie), and how to use the web to our advantage.
Twitter, Flickr, YouTube, Facebook and other social media sites not only help you stay connected to your friends and family, but can also help grow your business. Using these sites for customer service purposes, and actually using them and responding to comments and feedback, will boost your whuffie and keep customers satisfied. These customers will be more than likely returning customers and will refer your business to their friends and colleagues.
Besides business purposes, these sites have other multi uses. Facebook for example allows those that are far away to stay connected by getting quick updates on what eachother are doing and photos. Twitter allows a person to get quick updates from not just their friends, but from celebrities and businesses and learn about sales, promotions and awards won (#Toyota). Flickr allows you to view photos about businesses and companies, while YouTube allows you to view video footage of it. YouTube is great for ordinary people as well, and they can upload photos for everyone to see, or just certain viewers. Much like YouTube is Skype, except it involves live feed for people to do basic video conferencing across long distances.
I recently saw a basic cell phone in a store that had no camera, no caller ID screen, and no internet capabilities. It was a basic flip phone that did nothing but call and text. At first, I had no idea what it was until I picked it up, and then I felt really stupid for not recognizing a phone, but I thought this was a perfect example of how technology is constantly changing and emerging. Now instead of just talking on the phone, we can use our phones to have live video chats with people so we can see who we're talking to. We have GPS's, Facebook apps, can deposit checks into our bank accounts with our phones and google what actor was in what movie. And it's all at the tips of our fingers.
Technology and the web are crazy tools and as time progresses so will everything else. Who knows what the world of technology holds for us, but it will be nothing short of exciting to see what emerges.
Yay! Job well-done L. I've enjoyed reading your blog posts and wish you good luck in your career pursuits.
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ReplyDeleteI have to start off by saying thank you... Thank you for always posting nice and early. I really liked your part about the cell phone. It's weird to me to think about how far we have come as a society, especially when it comes with technology. I dont think I could ever go back to just a "simple" cell phone. I need my applications, my camera and Gps on my phone... as bad as that sounds. When it comes to the social networking tools that we are offered; all i have to say about them is that I love them and what they offer each and everyone of us. Thanks again for all the insight this past semester. Keep up the good work.
Sincerely, K.
I think its great you made the relationship between social media and better customer service because a lot of times today I think people forget about how important great customer service really is. Interacting with comsumers through different media outlets is very important and a business should excpet suggestions, comments and criticism on a regular basis, and I think having the technology and social media sites we have today will only make businesses better!
ReplyDeleteI agree, cell phones sure have come a long way! Not too long ago (before I washed my Galaxy :(...) I had an app that had coupons on it and it was awesome! I've had to switch back to my Blackberry where I only text and talk and it's so boring! It'll be interesting to see where cell phones go in the future and what they'll be capable of next!
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